> ## Documentation Index
> Fetch the complete documentation index at: https://docs.aupaircal.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Subscription and access questions

> Understand activation and who manages billing.

<AccordionGroup>
  <Accordion title="Who activates the subscription?">
    A parent activates and manages the subscription for the household. An invited au pair does not buy a separate plan. See [Activate your subscription](/setup/subscription).
  </Accordion>

  <Accordion title="Why does my au pair see Waiting for activation?">
    The household needs an active subscription before calendar access is available. A parent should check billing and complete activation, then the au pair can open Calendar again.
  </Accordion>

  <Accordion title="Where can a parent check billing?">
    Open **Family Dashboard**, choose **Manage subscription**, then use **Manage billing** if the subscription is active. Review your plan and billing details in Stripe's portal.
  </Accordion>

  <Accordion title="Checkout completed but I still see the subscription screen">
    Allow a moment for the subscription status to update, then reload AuPairCal. Check that checkout completed for the intended household before starting another subscription.
  </Accordion>

  <Accordion title="Where do I check trial and renewal terms?">
    Review the terms shown at checkout and in **Manage billing**. If you intend to cancel, use the billing portal before the stated renewal or trial end date.
  </Accordion>

  <Accordion title="My promotion code was rejected">
    Check the exact code, expiry, and any offer restrictions. Confirm that the discount appears before completing checkout; do not assume it will be added afterward.
  </Accordion>
</AccordionGroup>

For sign-in or invitation problems, see [Trouble signing in or joining](/help/sign-in).


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